Your Privacy Choices

At Define, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely through third-party payment providers)
  • Order history

Technical Information

  • IP address
  • Browser type and device information
  • Website usage data
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate regarding your orders
  • Improve our website and services
  • Prevent fraud and maintain website security
  • Send marketing communications (only where you have provided consent)

Marketing Communications

If you opt in to receive marketing communications, we may send updates about new products, promotions, and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • Payment processors
  • Delivery and logistics providers
  • Website hosting providers
  • Marketing and analytics services
  • Legal and regulatory authorities where required by law

All third-party providers are expected to handle your information securely and in accordance with applicable data protection laws.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences
  • Enable website functionality
  • Analyse website performance
  • Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Withdraw consent at any time
  • Request a copy of your data
  • Lodge a complaint with the UK’s data protection regulator

For more information, visit the  Information Commissioner's Office (ICO).

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

DEFINE

Email: [email address]